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Hotels

Nobody at corporate can answer the only question that matters: will a guest dialling 911 tonight reach help?

Every property runs a multi-line telephone system, so every property carries the obligation. Managed property by property it never converges — sites drift at different rates and general managers rotate.

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Kari's LawRAY BAUM'S ActPortfolio under one contractFree multi-site assessment

Hotels is a vertical entry point rather than a service. It exists because every property runs a multi-line telephone system, which means every property carries a federal obligation — and managed property by property, compliance never converges.

What that costs you

The exposure is corporate, not local.

  • The exposure is corporate, not local. A failure at one property becomes a group-level federal, civil and reputational event.
  • Ageing Cisco and Avaya estates compound compliance risk and support risk simultaneously.
  • Property-by-property remediation costs more in aggregate and never produces a portfolio-wide answer.
  • Insurers and franchise agreements increasingly ask the question directly, and "we believe so" is not an answer.

Why the usual answer fails

Reasonable decisions that do not add up.

Compliance handled at property level produces a set of individually reasonable decisions that do not add up to a portfolio position. One decision-maker owns E911 across the group, so the assessment, the platform decision and the governance cycle belong at that level too.

How we work

One assessment, per-property findings.

One assessment covering the full portfolio with per-property findings, then deployment phased by site against a single standard. The questions that open it usually are:

  • Which properties have changed phone systems in the last five years, and did anyone re-verify location data afterwards?
  • When a guest dials 911 from a room, who at the property is notified — and has that been tested this year?
  • Which properties are franchised, and where does the obligation actually sit for each?
  • Does anyone hold a current inventory of which system is deployed at which property?

What you receive

What the portfolio programme covers.

  • One assessment covering the full portfolio, with per-property findings
  • A single corporate contract, with deployment phased by site
  • Platform selection across Red Sky Technologies, Sentry or Bandwidth
  • Location database build and PSAP connectivity testing with acceptance sign-off
  • Annual testing and change-control governance included in the retainer
  • One technical contact for the entire estate

How it is bought

The portfolio assessment is free.

The portfolio assessment is free. Deployment is scoped per property count and estate complexity, and governance runs on retainer.

What happens next

  1. 1Request the free multi-site E911 assessment. It covers every property under both statutes in one review, which is the level the exposure actually sits at.
  2. 2You receive the position property by property, including which sites have drifted since the last audit.
  3. 3Remediation pricing is confirmed within 24 hours.

The assessment is free and carries no scoped project. Where you also need engineering capacity, the same recruitment guarantees apply.

Common questions

Frequently asked questions.

We run a mix of Cisco, Avaya and Teams across properties. Is that a problem?

No, and it is the norm in portfolios of any age. The deployment standardizes the compliance outcome rather than the phone system.

Some properties are franchised. Does that change the obligation?

It changes who holds it, which is why the assessment is scoped at corporate level — establishing where the obligation sits per property is part of the finding.

Is the assessment genuinely free?

Yes. There is no scoped project attached. If a property is compliant, you will be told so.

How long does portfolio deployment take?

Phased by property against the assessment's priority order — usually largest properties and oldest systems first.

What happens after deployment?

Annual testing and change-control governance under retainer.

Does Kari's Law apply to hotels?

Yes. Every property running a multi-line telephone system carries the obligation, which is why property-by-property compliance never converges — sites drift at different rates and general managers rotate. The exposure is corporate rather than local, so the assessment belongs at corporate level.

Related services

Where to start.

Corporate-level E911 assessment is where hotel groups almost always start. White-Label IT Helpdesk and Recruitment follow once the compliance position is established.

Professional & Managed

The full E911 compliance lifecycle

Assessed, deployed, PSAP-tested and governed annually across every site.

Professional & Managed

Guest-facing support under your brand

White-Label IT Helpdesk — Level 1 support inside your ticketing platform.

Recruitment & Staffing

Specialist engineers for property projects

Co-Managed and Dedicated engineers, technically validated before you see a name.

Resources

Kari's Law compliance for hotels

What the statutes require in guest rooms, at the front desk, and across franchised properties.

Can you answer the compliance question for every property?

If the answer is "we think so," the free multi-site assessment establishes where you actually stand.

Request the free multi-site assessment →Email us