Managed NOC (NOCaaS)
Lumensoft Networks monitors your network around the clock, responds to P1 incidents within 15 minutes, and delivers monthly SLA reporting — on a fixed monthly retainer. Voice, data, and UC infrastructure covered.
The problem
A 24/7 internal NOC requires 5–7 full-time engineers plus tooling, shift management, and escalation infrastructure on top of salaries. Most mid-market organizations cannot cost-effectively maintain this. The failure mode is predictable: incidents at 2am go undetected until morning, on-call engineers field alerts above their skill level, and a P1 that could have been caught in the first 15 minutes runs for hours. Your network doesn't wait for business hours — and neither should the response.
How Lumensoft delivers it
Lumensoft Networks delivers 24/7 managed network monitoring, proactive alerting, and incident response on a fixed monthly retainer. What distinguishes this from generic IT monitoring: coverage extends to voice and UC infrastructure — Cisco CUCM, Avaya CM, and Microsoft Teams environments — alongside LAN and WAN. Most NOC providers monitor data and leave voice on a separate, unmonitored track.
Who it's for
White-label NOC delivery you can offer under your own brand without building the team.
HIPAA-aware monitoring for always-on clinical networks, with BAA execution where required.
Property-wide network visibility alongside your E911 compliance program.
Mission-critical monitoring with public-sector-grade accountability and reporting.
Supported platforms
Monthly retainer pricing is based on site count and environment complexity, with separate tiers for single-site, multi-site, and healthcare/high-compliance environments. A one-time onboarding engagement covers environment discovery, monitoring deployment, and runbook creation.
Request a NOC assessment →Common questions
LAN/WAN, voice over IP, Cisco CUCM, Avaya CM, Microsoft Teams environments, SD-WAN, and edge infrastructure. Monitoring platforms are configured to your specific environment during onboarding.
A one-time onboarding engagement covers environment discovery, monitoring platform deployment and configuration, alert threshold definition, runbook creation, and escalation path documentation.
Yes. Lumensoft can deliver NOCaaS under the MSP's brand, with MSP-branded reporting and client communication protocols.
Monthly retainer pricing is based on site count and environment complexity. Single-site, multi-site, and healthcare/high-compliance tiers each carry different rate structures — book a discovery call for specific scope and pricing.
Yes. Lumensoft delivers NOCaaS with HIPAA-aware protocols for healthcare clients, including Business Associate Agreement (BAA) execution where required.
A 30-minute call with a Solution Architect. Direct technical conversation — no generic sales process.