How We Work
Ours does not. Every engagement runs the same six steps and produces a defined deliverable at each one, which is what lets you plan around us instead of chasing us.
What that costs you
In the conventional model a discovery call with an account manager produces a proposal from a template, and technical people are introduced after the contract is signed. By the time anyone with engineering depth sees the environment, the scope is fixed. The cost arrives later, as change orders and as work that turns out not to fit.
The six steps
We map the environment, the constraint, the timeline and the budget. A go or no-go decision comes out of this call, not three weeks later.
A practicing Solution Architect reviews the environment or scopes the role directly. This is the step most vendors perform after the contract; we do it before the proposal.
A solution design, or candidates. On Co-Managed roles the shortlist is guaranteed within 7 days of a fully scoped requirement.
Defined scope and price, written by the person who did the assessment rather than by a sales representative applying a rate card.
Engineers start, the managed service is configured, or the assessment begins — with technical oversight from the person who scoped it.
SLA-backed delivery, monthly reporting, and documented change control for anything that moves after approval.
What each step gives you
| You receive | How you know it happened | |
|---|---|---|
| Discovery | A direct fit assessment | A stated go or no-go, on the call |
| Assessment | Technical scope of the role or environment | Written scope you review before pricing |
| Solution or shortlist | A design, or named candidates | Co-Managed: first candidates within 7 days |
| Proposal | Defined scope and price | Within 24 hours of the assessment |
| Deploy | Engineers working or service live | Named delivery ownership and escalation path |
| Manage | Ongoing accountability | Monthly reporting and documented change control |
Common questions
The six steps are identical. What changes is the deliverable at step three — a shortlist for recruitment, a service design for managed services, an assessment scope for consultancy.
A practicing Solution Architect. Not an account manager who relays questions to an engineer afterwards.
Then it is a technical conversation and it ends there. We would rather decline early than deliver something that does not fit.
Defined scope, engagement model, commercial terms and timeline. A real proposal, not a range.
Documented change control. Anything that moves after approval is agreed in writing before work continues.
Related services
The process is identical across all three lines. What changes is the deliverable at step three, which is described on each service page.
Co-Managed and Dedicated engineers, technically interviewed before you see a name.
Professional & ManagedE911 compliance, 24/7 Managed NOC and white-label helpdesk, owned end to end.
ConsultancyAdvisory-only assessments, with no implementation attached to the recommendation.
CommercialWhy there is no rate card, and what determines the number in your proposal.
Thirty minutes to map the environment and the constraint. You will leave with a direct answer about fit.