Home/Services/Professional & Managed Services

Professional & Managed Services

Need the work covered? We run it for you.

Some network and IT services need to be available around the clock, meet regulatory requirements, or directly affect your customers. Building the right internal team to deliver them consistently can be expensive, difficult to scale, and hard to manage.

Scope a function to hand over →Looking to hire instead? →

SLA-backed responseFixed monthly retainerAssessment before pricing

Lumensoft provides Professional & Managed Services for the operational work you need covered — from managed NOC and helpdesk operations to E911, PBX support, and other network and infrastructure services.

Each engagement starts with an assessment by a practicing Solution Architect. We scope the service around your environment, requirements, and service expectations before pricing it. You receive a defined scope, SLA-backed response, and a fixed monthly retainer where the engagement is suited to managed delivery.

What that costs you

What half-resourcing actually buys.

Incidents at 2am are found at 8am, and the difference is the length of the outage.
Compliance status is discovered after an emergency call fails, when the liability is already real.
Senior engineers spend the week on password resets and connectivity triage.
On-call rotations burn out the people you least want to lose.

Why the usual answer fails

What the incentive structure produces.

	Conventional MSP	Lumensoft
Commercial incentive	Compensated for scope growth	We resell no platform; scope follows the requirement
Scoping	Sales-led, technical validation after signature	Assessed by a practicing Solution Architect before the proposal
Coverage	Data infrastructure; voice often unmonitored	Voice, data and UC under one contract
Response commitment	Best-efforts language	P1 assigned within 15 minutes, as a contract term
Engagement shape	Bundled tiers	One function owned properly, alongside your existing team

How we work

Assessed before it is priced.

A practicing Solution Architect assesses the environment before anything is priced, and the proposal follows within 24 hours. The questions that shape the scope are usually these:

What is currently monitored, and what is monitored in the sense that a tool is installed but nobody reads the alerts?
Who gets called at 2am today, and what is their actual authority to act?
Which of these functions are you trying to fix, and which are you trying to stop thinking about? They lead to different engagements.
What does your existing provider do well? We would rather own the gap than displace something that works.

The three services

Each owned properly, or not at all.

E911 Compliance & Governance

Kari's Law and RAY BAUM'S Act, assessed, deployed, PSAP-tested and governed annually across every site. The free multi-site assessment is the standard starting point.

Explore E911 Compliance & Governance

Managed NOC

24/7 monitoring across LAN, WAN, voice and UC. P1 incidents assigned within 15 minutes. Fully managed or co-managed on your existing tooling.

Explore Managed NOC

White-Label IT Helpdesk

Level 1 support under your brand, inside your ticketing platform, to a First-Call Resolution® standard.

Explore White-Label IT Helpdesk

How it is bought

A fixed monthly retainer.

A fixed monthly retainer, with a one-time onboarding engagement where the service requires configuration. Retainers run on fixed monthly terms with a defined initial commitment. Each service runs independently or stacks with the others under a single agreement.

Who it's for

MSPs

White-label delivery you can offer under your own brand.

Hotels

Portfolio-wide compliance obligations under one contract.

Transit agencies

Mission-critical monitoring with public-sector reporting.

Healthcare

HIPAA-aware delivery across clinical environments.

Typical buyer situations

You are likely in scope if any of these is true:

A function is half-resourced because full internal staffing cannot be justified.
Incidents outside business hours are found the following morning.
Senior engineers are absorbing work that should never reach them.
You want one function owned properly rather than a bundle you partly use.

What happens next

1A 30-minute call establishes which function you want owned and where it sits today.
2A practicing Solution Architect scopes it before it is priced. The scope names what we own and what stays with you, in writing, before anything is signed.
3Onboarding produces the documented runbook. The retainer starts when coverage does.

Fixed monthly retainer, scoped before it is priced. Support runs to the First-Call Resolution® standard. We resell no platform, so the scope has no reason to grow after signature.

Common questions

Frequently asked questions.

How is this different from your recruitment line?

Recruitment places an engineer on your team under your direction. Here Lumensoft owns the outcome — we monitor, maintain or support the function on a retainer, under our own SLA and reporting.

Do you replace our existing IT team or MSP?

Almost never. We typically own one specific function while your team or incumbent keeps everything else.

What are the actual SLA response times?

P1 incidents are assigned within 15 minutes on Managed NOC. Exact SLAs per service are confirmed in the proposal and written into the contract.

Is this month-to-month or contracted?

Retainers run on fixed monthly terms with a defined initial commitment, walked through on the discovery call.

Can these services be white-labelled?

Yes. Managed NOC and Helpdesk are both routinely delivered under an MSP's brand, including client-facing reporting.

Do you carry HIPAA-aware delivery?

Yes, for healthcare environments, including Business Associate Agreement execution where required.

What is the difference between managed network services and an MSP?

Scope and incentive. A conventional MSP bundles tiers and is compensated for scope growth. Lumensoft owns one function properly — E911 compliance, network operations or Level 1 support — on a fixed retainer, scoped by a practicing Solution Architect before it is priced, and resells no platform.