E911 Compliance & Governance
Kari's Law and RAY BAUM'S Act place the obligation on the organization operating the phone system. That is you, not the vendor who installed it.
The obligation attaches to the organization operating the phone system, not to the vendor who installed it. That is you — and most organizations discover their position during an actual emergency.
This engagement covers the full lifecycle of Kari's Law and RAY BAUM'S Act: assessment, deployment, PSAP testing, documentation, and the annual governance that stops compliance lapsing between projects.
The multi-site gap assessment is free. Deployment is scoped per environment and governance runs on retainer.
Professional & Managed Services — the second of three service lines. Recruitment gives you the people; Professional & Managed Services does the work for you; Consultancy decides what work should be done.
What that costs you
A guest who cannot reach 911 because the system still requires a 9 is a Kari's Law failure. A caller whose floor never reaches the answering point is a RAY BAUM'S Act failure. Both are usually discovered during an actual emergency, when the exposure is no longer theoretical and is corporate rather than local.
Why this is harder than it sounds
Does the rule apply to you?
Are you the manager, operator, or installer of a multi-line telephone system (MLTS)?
FCC MLTS rules do not apply.*
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Was it installed after 2/16/2020?
Skip to "Rules apply" below ↓
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The MLTS may be exempt as a legacy system. Has there been an upgrade to its hardware or software since 2/16/2020?
Continue to "Rules apply" below ↓
FCC MLTS rules do not apply to legacy MLTS; check state law.
Rules apply
* Certain rules still apply to MLTS manufacturers, importers, sellers, and lessors.
** Notification obligations may not apply in all circumstances — see FCC MLTS rules.
Where the rules apply, you must: enable direct 911 dialling with no additional digits; provide notification to a central location when a 911 call is made; and meet caller-location obligations — automated dispatchable location for on-premises fixed devices, and for mobile devices automated dispatchable location where technically feasible or an alternate location method where it is not.
How we work
We manage the full lifecycle under a single engagement and sell no software or hardware — assessment, deployment, testing and the ongoing governance that keeps compliance from lapsing between projects. Platform selection runs across Red Sky Technologies, Sentry and Bandwidth according to environment fit.
The assessment opens with questions most organizations have not been asked before:
The six phases
Technical discovery across every site — current estate, dispatchable-location gaps and exposure under both statutes.
A practicing Solution Architect reviews findings against the environment and the obligations attaching to it.
Scoped proposal covering platform selection, deployment plan and timeline.
Location database build, PSAP connectivity testing and acceptance sign-off.
Support documentation and runbooks handed to your operations team.
Annual testing, change control and regulatory updates.
What you receive
How it is bought
The multi-site gap assessment is free. Deployment is scoped per environment and ongoing governance is billed on retainer. Pricing is confirmed within 24 hours of the assessment.
Platforms
Delivery record
Compliance has been delivered at scale, including a 42-location, 8,100-user legacy PBX replacement standardized on a single platform, and a 10,000+ user voice platform migration in which PSAP line continuity was preserved throughout the cutover.
Multi-property portfolios under a single corporate contract.
Floor, wing and room-level location across clinical campuses.
Stations, platforms, depots and control rooms.
The obligation attaches regardless of industry.
You are likely in scope if any of these is true:
The assessment is free and carries no scoped project attached to it. Statutory responsibility stays with you and cannot be transferred by contract — what changes is that the position becomes visible.
Common questions
A US federal law requiring every multi-line telephone system to permit direct 911 dialling without a prefix and to notify a central on-site location when a 911 call is placed. It applies to hotels, hospitals, offices, campuses and transit facilities.
Section 506 requires dispatchable location — a validated street address plus floor or suite detail — to be delivered with every 911 call, phased in by device type under 47 CFR §9.16.
Yes. Any organization using Teams as an MLTS must meet both obligations, including Teams Phone with Direct Routing or Calling Plans, and hybrid estates.
Possibly, but the exemption is narrower than most assume. Any upgrade to core hardware or software since then generally brings the system into scope, and state law may apply regardless.
Yes. Multi-property programmes run under a single corporate contract with deployment phased by site.
Annual testing, change control and regulatory updates under retainer. Compliance decays through moves, adds and changes, so governance is what actually keeps it in place.
No. We select and deploy what fits the environment and have no resale relationship influencing that choice.
The organization operating the multi-line telephone system, not the vendor who installed it. That responsibility cannot be transferred by contract. It covers direct 911 dialling without a prefix, on-site notification when a call is placed, and dispatchable location delivered with every call under RAY BAUM'S Act §506.
Related services
Compliance decays through moves, adds and changes rather than through neglect, which is why the governance retainer matters more than the deployment.
Kari's Law compliance across an entire portfolio, under one corporate contract.
Who We ServeFloor, wing and room-level dispatchable location across clinical campuses.
Who We ServeE911 scoped for stations, platforms, depots and control rooms.
ConsultancyEnterprise Infrastructure & Compliance — governance, standards and recovery readiness.
The free multi-site assessment reviews your position across every site under both statutes. There is no scoped project attached — if you are compliant, you will be told so.