Customer and Tech Support engagement
White‑glove front line. Professional communication.
On-demand support staff for ticket handling, user communication, updates, and escalations—aligned to your organization and workflows.
Strengthen your front line with customer and tech support teams who operate within your processes and communication standards.
Reliable customer and technical support staff—multi-channel agents who enhance response times and service quality.
- Lumensoft provides trained Customer and Technical Support professionalsto help networking, telecom, and IT companies strengthen their front-line operations.
- Our agents become part of your team — handling multi-channel support(phone, email, and ticket portals) while following your company’s scripts, processes, and escalation standards.
- We provide skilled support staffexperienced in ticket handling, case creation and updates, and customer coordination, allowing your business to maintain fast response times and excellent customer satisfaction without expanding internal headcount.
- Our support teams are trained to escalate sensitive issues quickly and accurately, ensuring mission-critical problems receive immediate attention.