Our TAC Escalation service provides access to senior Lumensoft network engineers when an issue exceeds the scope of your frontline or L2/L3 teams. These engineers specialize in complex network, voice, and infrastructure problems and step in as an extension of your technical leadership to restore stability quickly.
When an issue requires escalation beyond your environment, our TAC engineers manage the full vendor escalation process — including Cisco TAC, Microsoft support, or other OEMs. We prepare complete context packages, track progression, communicate updates, and drive the case to closure with clear accountability.
This ensures critical incidents don’t stall your business and your mission-critical systems can keep running without interruption.