NOCaaS – Network Operations Center as a Service

Lumensoft provides flexible NOCaaS models for MSPs, service providers, and enterprise IT teams. You can extend your existing operations with our engineers, or rely on Lumensoft to deliver a complete end-to-end NOC function.

In a co-managed NOC model, our engineers work directly with your monitoring tools and teams, handle ticketing systems, and maintain communication across channels. They follow your processes, workflows, runbooks, and escalation ladder to deliver real-time monitoring, alert notification, incident management, and escalation to senior engineers or TAC. Your team retains full control, while we provide consistent coverage.

For customers requiring a Fully Managed NOC, Lumensoft delivers an end-to-end monitoring solution for your data network, voice network, and communication systems. Using industry-trusted platforms such as SolarWinds, Nectar, and IR-Prognosis, we provide complete visibility and dependable network performance.